Mark HODGSON

Profile	Unit 19/345 Victoria Place Drummoyne NSW 2047 Sydney, Australia Mobile 0449 155 833 markus_edmund@yahoo.com.au Goal oriented professional looking for a new challenging initiative.
Employment History	Dec 2005 - May 2007 Teekay Shipping Vancouver, Canada 18 Month Contract: Project Manager / Business Analyst Citrix Based Business Applications: SOFID Delphi, Oracle Database, Crystal 10 Acertus C#.Net, SQL Database Using a Teekay customized Project Management Institutes PMI approach to Project management I was responsible for all aspects of the IT project, which ranged from facilitating business strategy, reviewing submission requests, application design, overseeing development and ultimately the implementation and support of applications. Major Responsibilities Included Ø Managed an US$650K project designed at improving performance and efficiency whilst continuing to develop the application to meet the current needs of the business Ø Lead clients in developing IT system recommendations and implementation strategies Ø Lead multi-disciplinary teams comprised of IT and business personnel in order to deliver tangible business requirements Ø Created all conceptual and functional application specifications Ø Developed and monitored project plans, budgets and forecasts. Was responsible for allocating project resources, in keeping with their commitments to the project Ø Supported applications by maintaining close liaison with vendor and application users; coordinated with vendor and application users updates and patches Ø Provided expert support for application maintenance, modification and enhancement as needed through problem solving, database development, testing, and documentation Ø Created simple and complex reports from applications using application report writer or third party products, such as Crystal Reports Ø Project managed the acquisition/development and implementation of new information systems and enhancements to existing systems, according to departmental standards Ø Carried out post-implementation reviews and made recommendations on how to further improve operations. Ø Assisted with the development and execution of the IT Strategic Plan June - Nov 2005 Security Management Software Vancouver, Canada 6 Month Contract: Project Manager / BA Administrator Web Based Business Application: VSOC VS .Net SQL Database, Crystal Report 9 The contract assignment was aimed at implement a wide variety of testing and Development procedures designed at improving the effectiveness of BAT, UAT and application support. I worked closely with developers and testers to ensure defects were correctly identified, documented, tracked, and implemented. Major Responsibilities Included Ø Mapped out business processes and identified potential inefficiencies relating to current BAT, UAT and application support. Ø Designed and Implementing a new BAT, UAT and application support methodology Ø Created maintained and executed test plans and test cases for functional and performance testing purposes. Ø Was responsible for customizing and maintaining Crystal Reports Ø Provided application support and customer training June 2004 - 2005 AIG Europe (Insurance) Dublin, Ireland 8 Month Contract: European QA Administrator (IT) Citrix Based Business Applications: Visual Basic, Sybase Database My contract entailed mapping out the current business processes and redesigning, implementing and administrating a new European Quality Assurance model for production applications. Major Responsibilities Included Ø Processed mapped business practices Ø Liaised with business and development documentation on business requirements Ø Documented and designed a conceptual proof of concept testing model Ø Administrated and implemented a new European QA standard Ø Documented testing specification Ø Conducted and administrated QA testing June 2000 - 2004 Aon Group (Insurance Broking) Sydney, NSW Business Systems Analyst (IT) CRM System WEB Based PeopleSoft, Oracle Database Home Owners Warranty Visual Basic, SQL Database Complete Broking System (CBS)Unix Cobol My role included collating business requirements, designing conceptual and functional specifications, UAT scripting and testing along with the overall administrational support and training of all business critical applications. Major Responsibilities Included Ø Liaised with stakeholders across all business divisions regarding business requirements Ø Processed map business processes Ø Created conceptual, functional and technical business specifications Ø Wrote user Acceptance Testing (UAT) and Business Acceptance Testing (BAT) scripts and procedures. Ø Managed, facilitated and participated in UAT and BAT workshops Ø Wrote Training Documentation and facilitated training workshops Ø System administrated business critical applications Ø Implemented and tested system functionality upgrades and bugs, throughout complete software lifecycle. Ø Provided general user system support Australia wide Ø Created and designed business critical Crystal reports along with administrated and distributed reports Ø Mapped business applications data models June 1998 - 2000 Chubb Insurance Australia Sydney, NSW Field Technological Officer As a field Technological Officer I was expected to support all business applications from a technical and training perspective. One of my more notable achievements was helping to roll out a newAS400 business processing system to60+ users Australia wide. Major Responsibilities Included Ø Helped to Implement a Web based global account processing system Ø Conducted Business Acceptance Testing (BAT) and User Acceptance Testing (UAT) Ø Documented training procedure for new Business Application Ø Facilitated user training on all business applications Ø Provided user support for a new AS400 business processing Ø Worked on Y2K company protection and contingency strategy Ø I.T Assistant Technician Ø Refurbished and redeployed departmental changes. Underwriter Technical Assistant I was recruited from university under a graduate recruitment program to be trained to become a commercial underwriter. Major Responsibilities Included Ø Underwriting Global Property and Liability accounts Ø Technical assistant in the Commercial Customer Group Ø Liaised with third parties on policy inquiries and coverage terms Ø Developed risk and loss analysis reports for commercial clients Ø Maintained customer portfolio
Education	1994-1998 Charles Stuart University Bathurst, NSW Bachelor of Industrial Mathematics Bachelor of Education Secondary Mathematics Minor in Business Microeconomics, Operation research, Applied Stats, C++
Professional qualifications	· Teekay Shipping Project Management Modeled off North American PMI · DP Education Mastering the Requirement Process Volere Approach · Business Objects Report Internal Design Report Design Introduction Report Design Intermediate Report Design Advanced · People Soft People Tools 1 People Tools 2 · Oracle Special SQL Data Modelling and Design · Brilliant Mind Mapping
Technical Skills	Business Platforms Familiarity · Delphi into a Oracle Database · VS and C# .Net into a SQL Database · Visual Basic, into a Sybase Database and SQL Database · People Soft into a Oracle Database · Unix Cobol · AS400 · Lotus Notes
Interests and activities	Snowboarding, Mountain Biking, Golf and most outdoor activities